Refund policy

Returns

Due to the professional and hygienic nature of our products, Gemini Smile does not accept returns or exchanges, and all sales are final — except where you have a statutory right of return, including the European Union right of withdrawal described below.

We encourage customers to review product details carefully before placing an order. If you have any questions about a product prior to purchasing, please contact us at support@geminismile.com.

Damages and Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, and within 48 hours of confirmed delivery, at support@geminismile.com so we can evaluate the issue. (Consumers in the European Union: please see "EU Faulty or Defective Goods" below — your statutory rights are not limited by this 48-hour window.)

To assist with your claim, we may request photos of the item and packaging.

If your claim is approved, we will offer a replacement or store credit at our discretion, except where a refund to your original payment method is required by law (including for EU consumers).

Exceptions

Except where you have a statutory right of return (such as the EU right of withdrawal described below), we do not accept returns on:

• Opened or used products
• Made to order or custom items
• Sale items
• Gift cards

Note for EU consumers: discounted or sale items are not excluded from your right of withdrawal.

European Union Right of Withdrawal (14 Day Cooling Off Period)

If your order is shipped to a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To do so, use the "Withdraw from contract here" button in the footer of our website and follow the steps to confirm; you will receive a confirmation by email. You may also contact us at support@geminismile.com.

After withdrawing, please return the item within 14 days. You are responsible for the direct cost of return shipping. We will refund all payments received, including the standard outbound shipping cost, to your original payment method within 14 days of being notified of your withdrawal. We may withhold the refund until we receive the returned goods or proof that you have sent them back. We may reduce the refund to reflect any loss in value if the goods have been handled more than necessary to establish their nature and characteristics.

This right does not apply to goods that are made to order or personalized, or to sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed.

European Union Faulty or Defective Goods (Legal Guarantee)

Separately from the right of withdrawal, consumers in the European Union benefit from a minimum 2-year legal guarantee on goods that are faulty or not as described. If goods are defective, you are entitled to have them repaired or replaced at no cost to you, including any shipping costs, and to an appropriate price reduction or refund where repair or replacement is not possible. To make a claim, contact us at support@geminismile.com.

Refunds

Consumers in the European Union exercising the right of withdrawal, or making a claim under the legal guarantee above, will be refunded as described in the relevant section above.

For all other cases, refunds are only issued in the case of approved damaged or incorrect item claims.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days of approval, please contact us at support@geminismile.com.